Assigned to students upon enrollment in the program, NBSA Training Advisors are dedicated to ensuring students get the most from their certification program. The Training Advisors are the primary contact for students and manage their progress through planned steps and actions.
In addition to setting deadlines for course work and tests, support may include reviewing previous educational achievements and work experience, developing personalized training plans and advising students on matters related to employment. NBSA will make every reasonable effort to ensure that students work with the same Training Advisor throughout the program.
All NBSA Training Advisors complete an in-depth training program when they join the advisory team. The training covers program content, service and delivery standards, business process and specialized training, such as workplace accommodations.
Training Advisors are all professionals with experience in adult education, career development, recruiting and/or social services. In addition to practical experience, Training Advisors hold degrees in Education, Social Work, Psychology or similar fields. Many have completed master's degrees or post-graduate studies in Career Counseling, Adult Education and Human Resources Management.
The services of the Training Advisors will be provided via telephone (toll-free) and supplemented with regular e-mail communication. Appointments with the Training Advisors are scheduled weekdays during business hours, unless other arrangements are made.
"My experience gives me special insight into helping students with career transitions. Together we'll identify the means to reach your career goals."
Dale has more than 25 years' work experience in Social Services and related fields, including more than five years in outplacement and career counseling. Along with two degrees, Dale brings a wealth of experience, patience and understanding to his role.
"Even I was initially intimidated by the concept of online testing. However, the support we offer students really makes it work. All types of learning are possible when you have support and determination."
Donna's background in technology training has prepared her well for the Training Advisor role. Her down-to-earth personality and contagious good humor immediately put students at ease. A strong believer in lifelong learning, Donna is currently pursuing part-time post-graduate studies in Career Counseling.
"Flexibility is a real strength of the program; it allows you to work at your own pace and make your own decisions."
Carrie's educational background includes collegiate programs in Human Resources Management, Career and Work Counseling and Business Administration. Prior to joining NBSA, Carrie spent several years as a career counselor focused on job placement for individuals with barriers to employment. Her practical and encouraging approach to self-paced study ensures her students make the most of their NBSA experience.
"As a licensed counselor, my role here is to find the best program for students, develop a learning plan and help them make the most of the program."
Kanchan is a licensed counselor with a master's degree in Counseling Psychology. Her experience includes counseling college students on career directions, counseling individuals suffering from post-traumatic stress and working with people from diverse cultural communities to help get their careers back on track.
"My Spanish fluency builds a closer relationship and helps students overcome barriers they never thought possible."
With Spanish as her first language, Claudia can appreciate the challenges faced by ESL students. This firsthand experience, along with a post-grad certification in Human Resources and a Career Counseling diploma under way, enables Claudia to assist any student who faces a barrier to employment.
